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Nextvapor is pleased to provide warranty service for our U.S. customers. The following is the Warranty Service Request procedure for your Nextvapor product. Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty, please contact customer support at +86-755-2737 5189 .
PRODUCT VERIFICATION
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Nextvapor warranty service request procedure
The following is the US warranty service request procedure for you Nextvapor product. Please follow this procedure once you have attemptedto service you r item where it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty. please contacet our customer suport at +86-755-2737 5189.
ATTENTION: Please do not send in your accessories if purchased as a kit, we will not be liable for missing items. this includes tanks, coils, extra glass relacements, etc.
IN WARRANTY RAM PROCEDURE
1. Print and fill out RMA form (Link attached PDF) entirely2. Provide a copy of the original recipt of purchase. 3. Ship the item securely to the following address along with the RMA form and receipt to:
Nextvapor warranty service 130 oak park Dr. Suited A Mooresville, NC 28115
There is a three month warranty for most of our battery operated devices. some items may not be eligible for service due tomisuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, thanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.
OUT OF WARRANTY
At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item
TURNAROUND TIME
Turnaround time for evaluation and service is between 1-2 weeks from the day your shipment is received. For out of stock items please allow 3-4 weeks for processing.
SHIPPING FEES
You are responsible for the cost of shipping your item to madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.
DISCLAIMER
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once madvapes ha received your item, and it has been deemed that it is not covered under warranty.